Shipping policy

Shipping Policy


Last Updated: August 16, 2026


At Nahjia Noir, we carefully prepare every order to ensure your pieces arrive safely and beautifully packaged. Please review the information below before placing your order.


Order Processing


All orders are processed within 3–7 business days after your order is placed.


Business days are Monday through Friday and do not include weekends or holidays.


During new releases, promotions, holidays, or periods of high order volume, processing may take a little longer. If there is an unexpected delay with your order, we will do our best to keep you informed.


Shipping


Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.


Please note that shipping time begins after your order has been processed, not when the order is placed.


Delivery times may vary depending on your location and the shipping carrier. Nahjia Noir does not guarantee carrier delivery dates and is not responsible for delays caused by the carrier, weather, holidays, incorrect addresses, or circumstances beyond our control.


Tracking Information


Tracking information may take up to 48 hours to update after your shipping confirmation has been sent.


If your tracking information has not updated after this time, please allow additional time for the carrier to scan and process your package.


Incorrect Shipping Information


Customers are responsible for providing an accurate and complete shipping address at checkout.


Please review your information carefully before submitting your order. Nahjia Noir is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.


If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been placed.


Lost, Stolen, or Delivered Packages


Once a package has been marked “Delivered” by the shipping carrier, Nahjia Noir is not responsible for packages that are lost, stolen, or misplaced after delivery.


If your package shows as delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or your local carrier.


Damaged Packages


If your order arrives damaged, please contact Nahjia Noir as soon as possible with your order number and clear photos of the damaged packaging and items.


We will review the situation and determine the appropriate next steps.


International Orders


At this time, Nahjia Noir may offer shipping to select locations. Customers are responsible for any customs fees, duties, taxes, or other charges that may apply to international orders.


International delivery times may vary.


Questions About Your Order?


If you have questions regarding your order or shipping, please contact us through our Contact Us page. We’re happy to assist you.


Thank you for shopping with Nahjia Noir.