Frequently Asked Questions
How long does order processing take?
Processing times may vary by item. Please review the product description for specific processing information. You’ll receive a confirmation email after placing your order.
How long does shipping take?
Estimated delivery times are shown during checkout and may vary based on your location and the item ordered. Please note that processing time and shipping time are separate.
How can I track my order?
Once your order ships, you’ll receive an email containing your tracking number. Please allow time for the carrier to update the tracking information.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll try to accommodate your request, but changes and cancellations aren’t guaranteed after processing begins.
How do I choose the correct size?
Please review our Size Guide and the sizing information provided on each product page before ordering. Some items may fit differently depending on their style and material.
What is your return and refund policy?
Return eligibility depends on the item and its condition. Please review our Return & Refund Policy before placing your order for complete instructions and requirements.
Do you accept custom orders?
Yes! Custom-order availability depends on the requested design. Please use our Contact Us page to describe what you want, including your preferred size, colors, and deadline.
Can custom items be returned?
Because custom items are created specifically for each customer, they may not be eligible for returns or exchanges. Please review and approve all custom-order details carefully before purchasing.
Why are items from the same order arriving separately?
Some products may be processed or shipped from different locations. If this happens, you’ll receive separate tracking information for each package.
What should I do if my package is delayed?
Check your tracking information for the latest carrier update. If your package hasn’t moved for an extended period, contact us with your name and order number so we can assist you.
What if my address is incorrect?
Contact us immediately. We cannot guarantee that an address can be changed after an order begins processing. Customers are responsible for entering complete and accurate shipping information at checkout.
What if my item arrives damaged or incorrect?
Contact us promptly through our Contact Us page. Include your order number, a description of the issue, and clear photographs of the item and packaging so we can review the situation.
How can I contact you?
Please submit a message through our Contact Us page. Our customer-care team normally responds within 1–2 business days.